ITIL Service Operation

Price: € 1250,-
Optional Axelos Exam: € 300,-
Duration: 2 days classroom training plus additional eLearning
Axelos accredited training
19-03-2018, 20-03-2018 (Amsterdam English language)
23-04-2018, 24-04-2018 (Köln – deutschsprachig)
07-05-2018, 08-05-2018 (Copenhagen – English language)
17-09-2018, 18-09-2018 (Amsterdam English language)
22-10-2018, 23-10-2018 (Köln – deutschsprachig)
05-11-2018, 06-11-2018 (Copenhagen – English language)
We deliver Open-Enrollment Schedule-Classroom in the Netherlands, Belgium, Germany, and Denmark. All our training courses, including the official exams can also be provided in-company.
Enroll  Contact  In Company

ITIL Service operation encompasses the day-to-day activities, processes, and infrastructure responsible for delivering value to the business through technology.

The ITIL® Service Operation certificate is the fourth phase in the IT Service Management lifecycle, which focuses on how you can deliver value to your customers and users by managing service operation processes and activities.

Course Content
– Introduction to Service Operation
– Service Operation principles
– Service Operation processes
– Common Service Operation activities
– Organising for Service Operation: functions
– Technology considerations
– Implementation of Service Operation
– Challenges, Critical Success Factors and Risks

The course includes examination preparation, practical tasks and examples of certification exam questions.

Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management

Course material incl eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training material and which will help you prepare for the course and exam. All course material and the certification exam is in English.

Course material includes:
– Digital copy of all course slides
– ITIL Service Operation pocketbook
– Sample questions

All course material and the certification exam is in English.

Target Audience
You are in one of the following IT professions or areas:
– Release Management
– Incident Management
– Security Management
– Applications Support
– IT Operations
– Database Management
– Problem Management
– Service Desk
– Network Support

You wish to have a greater understanding of the ITIL® Service Operation stage of the ITIL® Service Lifecycle.
You wish to archief the ITIL® Expert Certificate in IT Service Management.

IT Management Group ITIL teachers are highly qualified and experienced professionals.

Duration and costs
The duration of the training course is two days. The costs for the ITIL Service Operation training course are:

Training: € 1250,-.
Optional Axelos Exam: € 300,-

The training is given on the basis of open registration at the locations indicated above. If you want to follow the training at your business location, please contact us for a company training or individual tailor-made training at your location.

Enroll    Contact    In Company

19 March 2018
Training ITIL® Service Operation (ITV3-SO-UK)

ITMG Locatie
(Amsterdam English language)

_____ _____ _____

23 April 2018
Training ITIL® Service Operation (ITV3-SO-UK)

ITMG Locatie
(Köln – deutschsprachig)

_____ _____ _____

Further reading

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