ITIL Service Design

In-company training course – Companies located in Europe

Quote 1-3 participants: € 3300,-
Quote 3-6 participants: € 4300,-
Quote 7-12 participants: € 5300,-

Duration: 3 days classroom training
(Optional) Axelos Exam: € 275,-

Our experienced trainers visit your company and provides the training at your company’s location. Please contact IT Management Group for more information and planning if you wish to conduct this training course on-site at your company. If your company is located outside Europe please contact IT Management Group for a quote and any other information.

The price excludes optional VAT and includes all costs for training materials. Costs for the location, lunch, coffee and tea are not included as we expect the company to provide the location, lunch, coffee and tea.

Open Enrollment Schedule – Classroom training courses in Amsterdam, The Netherlands

Price: € 1250,-

Duration: 3 days classroom training
(Optional) Axelos Exam: € 275,-

The open enrollment training courses take place at our beautiful training location in Amsterdam, The Netherlands

The price excludes optional VAT and parking costs and includes all costs for training materials, location, lunch, coffee and tea.

The following dates are available:

We deliver Open-Enrollment Schedule-Classroom in the Netherlands, Belgium, Germany, and Denmark. All our training courses, including the official exams can also be provided in-company.
Enroll  Contact  In Company

Service Design covers the fundamentals of designing services and processes. It provides a holistic design approach to help an organization deliver better services. Designing a service to meet an organization’s strategic and customer needs requires coordination and collaboration.

The ITIL® Service Design certificate (SD) is the second phase in the five phases of the ITIL® IT Service Management lifecycle. The course focuses on the design of the IT services, including all of the relevant aspects – architectures, processes and policies, and documentation. These need to be aligned to meet the needs of the business, both at this point in time, and in the future.

Course Content
– Knowledge of Service Design principles and management of Service Design processes
– Management and control of all Service Design activities
– Management and application of Service Design concepts, inputs, outputs and activities
– Control and coordination of Service Design technology related activities
– Justification and control of the organisational and technological issues on Service Design
– Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

The course includes examination preparation, practical tasks and examples of certification exam questions.

Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management

Course material incl eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training material and which will help you prepare for the course and exam. All course material and the certification exam is in English.

Course material includes:

– Digital copy of all course slides
– Service Design pocketguide
– Sample questions

All course material and the certification exam is in English.

Target Audience
You are in one of the following IT professions or areas:
Capacity Management
Availability Management
Service Level Management
Business Continuity Management
Service Portfolio Management

It is also suitable for candidates working in IT projects and IT Architecture.

You wish to have a greater understanding of the ITIL® Service Strategy stage of the ITIL® Service Lifecycle.
You wish to archief the ITIL® Expert Certificate in IT Service Management.

IT Management Group ITIL teachers are highly qualified and experienced professionals.

Duration and costs
The duration of the training course is two days. The costs for the ITIL Foundation training course are:

Training: € 1250,-.
Optional Axelos Exam: € 300,-

The training is given on the basis of open registration at the locations indicated above. If you want to follow the training at your business location, please contact us for a company training or individual tailor-made training at your location.

Enroll    Contact    In Company

Starting date ITIL Service Design


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