ITIL Service Design

Price: € 1250,-
Optional Axelos Exam: € 300,-
Duration: 2 days classroom training plus additional eLearning
Axelos accredited training
12-02-2018, 13-02-2018 (Köln – deutschsprachig)
12-03-2018, 13-03-2018 (Copenhagen – English language)
04-06-2018, 05-06-2018 (Amsterdam English language)
23-07-2018, 24-07-2018 (Köln – deutschsprachig)
03-09-2018, 04-09-2018 (Copenhagen – English language)
We deliver Open-Enrollment Schedule-Classroom in the Netherlands, Belgium, Germany, and Denmark. All our training courses, including the official exams can also be provided in-company.
Enroll  Contact  In Company

Service Design covers the fundamentals of designing services and processes. It provides a holistic design approach to help an organization deliver better services. Designing a service to meet an organization’s strategic and customer needs requires coordination and collaboration.

The ITIL® Service Design certificate (SD) is the second phase in the five phases of the ITIL® IT Service Management lifecycle. The course focuses on the design of the IT services, including all of the relevant aspects – architectures, processes and policies, and documentation. These need to be aligned to meet the needs of the business, both at this point in time, and in the future.

Course Content
– Knowledge of Service Design principles and management of Service Design processes
– Management and control of all Service Design activities
– Management and application of Service Design concepts, inputs, outputs and activities
– Control and coordination of Service Design technology related activities
– Justification and control of the organisational and technological issues on Service Design
– Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

The course includes examination preparation, practical tasks and examples of certification exam questions.

Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management

Course material incl eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training material and which will help you prepare for the course and exam. All course material and the certification exam is in English.

Course material includes:

– Digital copy of all course slides
– Service Design pocketguide
– Sample questions

All course material and the certification exam is in English.

Target Audience
You are in one of the following IT professions or areas:
Capacity Management
Availability Management
Service Level Management
Business Continuity Management
Service Portfolio Management

It is also suitable for candidates working in IT projects and IT Architecture.

You wish to have a greater understanding of the ITIL® Service Strategy stage of the ITIL® Service Lifecycle.
You wish to archief the ITIL® Expert Certificate in IT Service Management.

IT Management Group ITIL teachers are highly qualified and experienced professionals.

Duration and costs
The duration of the training course is two days. The costs for the ITIL Foundation training course are:

Training: € 1250,-.
Optional Axelos Exam: € 300,-

The training is given on the basis of open registration at the locations indicated above. If you want to follow the training at your business location, please contact us for a company training or individual tailor-made training at your location.

Enroll    Contact    In Company

Starting date ITIL Service Design

12 February 2018
Training ITIL® Service Design (ITV3-SD-UK)

ITMG Locatie
(Köln – deutschsprachig)

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12 March 2018
Training ITIL® Service Design (ITV3-SD-UK)

ITMG Locatie
(Copenhagen – English language)

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Further reading

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