ITIL Continual Service Improvement


In-company training course – Companies located in Europe

Quote 1-3 participants: € 2500,-
Quote 3-6 participants: € 3500,-
Quote 7-12 participants: € 4500,-

Duration: 2 days classroom training plus additional eLearning
(Optional) Axelos Exam: € 275,-

Our experienced trainers visit your company and provides the training at your company’s location. Please contact IT Management Group for more information and planning if you wish to conduct this training course on-site at your company. If your company is located outside Europe please contact IT Management Group for a quote and any other information.

The price excludes optional VAT and includes all costs for training materials. Costs for the location, lunch, coffee and tea are not included as we expect the company to provide the location, lunch, coffee and tea.

Open Enrollment Schedule – Classroom training courses in Amsterdam, The Netherlands

Price: € 1250,-

Duration: 2 days classroom training plus additional eLearning
(Optional) Axelos Exam: € 275,-

The open enrollment training courses take place at our beautiful training location in Amsterdam, The Netherlands

The price excludes optional VAT and parking costs and includes all costs for training materials, location, lunch, coffee and tea.

The following dates are available:
 
29-10-2018, 30-10-2018 (Amsterdam – English language)
03-12-2018, 04-12-2018 (Amsterdam – English language)
 
We deliver Open-Enrollment Schedule-Classroom in the Netherlands, Belgium, Germany, and Denmark. All our training courses, including the official exams can also be provided in-company.
 
Enroll  Contact  In Company

ITIL® Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts. CSI should ensure that all participants in service delivery understand that identifying opportunities for improvement is their responsibility.

The ITIL® Continual Service Improvement training course covers the management and control of the activities and techniques within the CSI stage of the ITIL® Service Lifecycle, but not the detail of each of the supporting processes.

Course Content
– Introduction to Continual Service Improvement
– Continual Service Improvement Principles
– Continual Service Improvement Process
– Continual Service Improvement Methods and Techniques
– Organisation for Continual Service Improvement
– Implementation Considerations
– Critical success factors and risks

The course includes examination preparation, practical tasks and examples of certification exam questions.

Prerequisites
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management

Course material incl eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training material and which will help you prepare for the course and exam.

Course material includes:
– Digital copy of all course slides
– Service Strategy pocketbook
– Sample questions

All course material and the certification exam is in English.

Target Audience
You are in one of the following IT professions or areas:
– IT Management
– IT Service Management
– Service Level Management
– Business Continuity Management
– Riskmanagement
– Service improvement

You wish to have a greater understanding of the ITIL® Continual Service Improvement stage of the ITIL® Service Lifecycle.
You wish to archief the ITIL® Expert Certificate in IT Service Management.

Teachers
IT Management Group ITIL teachers are highly qualified and experienced professionals.

Duration and costs
The duration of the training course is two days. The costs for the ITIL Continual Service Improvement training course are:

Training: € 1250,-.
Optional Axelos Exam: € 300,-

Location
The training is given on the basis of open registration at the locations indicated above. If you want to follow the training at your business location, please contact us for a company training or individual tailor-made training at your location.

 
Enroll    Contact    In Company

29 October 2018
Training ITIL® Continual Service Improvement (ITV3-CSI-UK)

ITMG Locatie
(Amsterdam – English language)

_____ _____ _____

3 December 2018
Training ITIL® Continual Service Improvement (ITV3-CSI-UK)

ITMG Locatie
(Amsterdam – English language)

_____ _____ _____
 

 
Further reading

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