ITIL Service Strategy


Price: € 1250,-
Optional Axelos Exam: € 300,-
Duration: 2 days classroom training plus additional eLearning
Axelos accredited training
 
06-11-2017, 07-11-2017 (Amsterdam English language)
18-12-2017, 19-12-2017 (Köln – deutschsprachig)
15-01-2018, 16-01-2018 (Copenhagen – English language)
07-05-2018, 08-05-2018 (Amsterdam English language)
25-06-2018, 26-06-2018 (Köln – deutschsprachig)
06-08-2018, 07-08-2018 (Copenhagen – English language)
05-11-2018, 06-11-2018 (Amsterdam English language)
17-12-2018, 18-12-2018 (Köln – deutschsprachig)
 
We deliver Open-Enrollment Schedule-Classroom in the Netherlands, Belgium, Germany, and Denmark. All our training courses, including the official exams can also be provided in-company.
 
Enroll  Contact  In Company

ITIL Service Strategy helps organizations understand the merits of using a market-driven approach. To succeed organizations must deliver and support services and products that their customers need. Service Strategy helps them to do this by encouraging a practice of service management for managing IT services.

The ITIL® Service Strategy certificate is the first phase in the IT Service Management lifecycle, which focuses on the business fundamentals to drive the need for IT services.This three-day course will take you through an explanation of these fundamentals and show how they drive the need for IT services and provide justification for investments.It will cover how to design, develop, and implement service management – not only as an organisational capability but also as a strategic asset.

Course Content
– Service Strategy Principles
– Defining services and market spaces
– Conducting Strategic Assessments
– Financial Management
– Service Portfolio Management
– Managing demand
– Driving strategy through the Service Lifecycle
– Understanding Critical Success Factors and risks

The course includes examination preparation, practical tasks and examples of certification exam questions.

Prerequisites
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management

Course material incl eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training material and which will help you prepare for the course and exam. All course material and the certification exam is in English.

Course material includes:

– Digital copy of all course slides
– Service Strategy pocketbook
– Sample questions

All course material and the certification exam is in English.

Target Audience
You are in one of the following IT professions or areas:
– IT Management
– IT Finance Manager
– Supplier Relationship Management

You wish to have a greater understanding of the ITIL® Service Strategy stage of the ITIL® Service Lifecycle.
You wish to archief the ITIL® Expert Certificate in IT Service Management.

Teachers
IT Management Group ITIL teachers are highly qualified and experienced professionals.

Duration and costs
The duration of the training course is two days. The costs for the ITIL Service Strategy training course are:

Training: € 1250,-.
Optional Axelos Exam: € 300,-

This price excludes VAT and includes all costs for training material, location, luch, coffee, tea etcetera.

Location
The training is given on the basis of open registration at the locations indicated above. If you want to follow the training at your business location, please contact us for a company training or individual tailor-made training at your location.

Enroll    Contact    In Company
 
Starting date ITIL Service Strategy

6 November 2017
Training ITIL® Service Strategy (ITV3-SS-UK)

ITMG Locatie
(Amsterdam English language)

_____ _____ _____

18 December 2017
Training ITIL® Service Strategy (ITV3-SS-UK)

ITMG Locatie
(Köln – deutschsprachig)

_____ _____ _____
 
Further reading

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