ITIL Service Offerings and Agreements


Price: € 1750,-
Optional Axelos Exam: € 300,-
Duration: 3 days classroom training plus additional eLearning
Axelos accredited training
 
23-10-2017, 24-10-2017, 25-10-2017 (Köln – deutschsprachig)
12-02-2018, 13-02-2018, 14-02-2018 (Köln – deutschsprachig)
19-03-2018, 20-03-2018, 21-03-2018 (Copenhagen – English language)
04-06-2018, 05-06-2018, 06-06-2018 (Amsterdam English language)
04-06-2018, 05-06-2018, 06-06-2018 (Köln – deutschsprachig)
23-07-2018, 24-07-2018, 25-07-2018 (Copenhagen – English language)
01-10-2018, 02-10-2018, 03-10-2018 (Köln – deutschsprachig)
22-10-2018, 23-10-2018, 24-10-2018 (Amsterdam English language)
26-11-2018, 27-11-2018, 28-11-2018 (Copenhagen – English language)
 
We deliver Open-Enrollment Schedule-Classroom in the Netherlands, Belgium, Germany, and Denmark. All our training courses, including the official exams can also be provided in-company.
 
Enroll  Contact  In Company

ITIL Service Offerings and Agreements (SOA) course is one of the four courses that fit into the capability stream for ITIL certification.

ITIL Service Offerings and Agreements covers how processes support the service Lifecycle, and more specifically, how the five phases of the ITIL® Lifecycle (service strategy, service design, service transition, service operation and continual service improvement) create organisational value. ITIL Service Offerings and Agreements also covers how service providers ensure that the return on investment (ROI) is commensurate with the efforts and expenditure involved, and that business cases (justifications) underpin our approach.

Course Content
– Introduction
– Service Portfolio Management
– Service Catalogue Management
– Service Level Management
– Demand Management
– Supplier Management
– Financial Management for IT Services
– Business Relationship Management
– Service Offerings & Agreements Roles and Responsibilities
– Technology and Implementation Considerations

The course includes examination preparation, practical tasks and examples of certification exam questions.

Prerequisites
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management

Course material incl eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training material and which will help you prepare for the course and exam.

– Digital copy of all course slides
– ITIL Service Offerings and Agreements pocketbook
– Sample questions

All course material and the certification exam is in English.

Target Audience
People who work in one of the following IT professions or areas:
– IT Management
– Finance Management
– Capacity Management
– Availability Management
– Service Level Management
– Business Continuity Management
– Service Portfolio Management
– Supplier Relationship Management

You wish to have a greater understanding of SOA processes and how they may be used to enhance the quality of IT service support within an organisation.
You wish to archief the ITIL® Expert Certificate in IT Service Management.

Teachers
IT Management Group ITIL teachers are highly qualified and experienced professionals.

Duration and costs
The duration of the training course is three days. The costs for the ITIL Service Offerings and Agreements training course are:

Training: € 1750,-.
Optional Axelos Exam: € 300,-

Location
The training is given on the basis of open registration at the locations indicated above. If you want to follow the training at your business location, please contact us for a company training or individual tailor-made training at your location.

 
Enroll    Contact    In Company

23 October 2017
Training ITIL® Service Offerings and Agreements (ITV3-SOA-UK)

ITMG Locatie
(Köln – deutschsprachig)

_____ _____ _____

12 February 2018
Training ITIL® Service Offerings and Agreements (ITV3-SOA-UK)

ITMG Locatie
(Köln – deutschsprachig)

_____ _____ _____
 

 
Further reading

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