ITIL Operational Support and Analysis


Price: € 1750,-
Optional Axelos Exam: € 300,-
Duration: 3 days classroom training plus additional eLearning
Axelos accredited training
 
05-02-2018, 06-02-2018, 07-02-2018 (Amsterdam English language)
05-03-2018, 06-03-2018, 07-03-2018 (Köln – deutschsprachig)
23-04-2018, 24-04-2018, 25-04-2018 (Copenhagen – English language)
02-07-2018, 03-07-2018, 04-07-2018 (Köln – deutschsprachig)
15-10-2018, 16-10-2018, 17-10-2018 (Amsterdam English language)
05-11-2018, 06-11-2018, 07-11-2018 (Köln – deutschsprachig)
 
We deliver Open-Enrollment Schedule-Classroom in the Netherlands, Belgium, Germany, and Denmark. All our training courses, including the official exams can also be provided in-company.
 
Enroll  Contact  In Company

ITIL® Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification.

Operational Support and Analysis looks at the most customer-facing element of the ITIL® Framework, Service Operation. It will take you through an explanation of these fundamentals and show how they drive the need for managing the day-to-day operation of an Organisation’s Information Technology services.

Subjects covered include Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops and Application Management.

Course Content
– Introduction
– Event Management
– Incident Management
– Request Fulfilment
– Problem Management
– Access Management
– The Service Desk
– Common OSA Functions & Roles
– Technology and Implementation Considerations

The course includes examination preparation, practical tasks and examples of certification exam questions.

Prerequisites
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management

Course material incl eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training material and which will help you prepare for the course and exam.

Course material includes:
– Digital copy of all course slides
– ITIL Operational Support and Analysis pocketbook
– Sample questions

All course material and the certification exam is in English.

Target Audience
– You are in one of the following IT professions or areas:
– Configuration Management
– Availability Management
– Applications Support
– IT Operations
– Network Control and Operation
– Database Management
– Problem Management
– Network Support
– Service Desk

You wish to have a greater understanding of OSA processes and how they may be used to enhance the quality of IT service support within an organisation.
You wish to archief the ITIL® Expert Certificate in IT Service Management.

Teachers
IT Management Group ITIL teachers are highly qualified and experienced professionals.

Duration and costs
The duration of the training course is three days. The costs for the ITIL Operational Support and Analysis training course are:

Training: € 1750,-.
Optional Axelos Exam: € 300,-

Location
The training is given on the basis of open registration at the locations indicated above. If you want to follow the training at your business location, please contact us for a company training or individual tailor-made training at your location.

 
Enroll    Contact    In Company

5 February 2018
Training ITIL® Operational Support and Analysis (ITV3-OSA-UK)

ITMG Locatie
(Amsterdam English language)

_____ _____ _____

5 March 2018
Training ITIL® Operational Support and Analysis (ITV3-OSA-UK)

ITMG Locatie
(Köln – deutschsprachig)

_____ _____ _____
 

 
Further reading

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