ITIL Foundation

In-company training course – Companies located in Europe

Quote 1-3 participants: € 2500,-
Quote 3-6 participants: € 3500,-
Quote 7-12 participants: € 4500,-

Duration: 2 days classroom training plus additional eLearning
(Optional) Axelos Exam: € 275,-

Our experienced trainers visit your company and provides the training at your company’s location. Please contact IT Management Group for more information and planning if you wish to conduct this training course on-site at your company. If your company is located outside Europe please contact IT Management Group for a quote and any other information.

The price excludes optional VAT and includes all costs for training materials. Costs for the location, lunch, coffee and tea are not included as we expect the company to provide the location, lunch, coffee and tea.

Open Enrollment Schedule – Classroom training courses in Amsterdam, The Netherlands

Price: € 900,-

Duration: 2 days classroom training plus additional eLearning
(Optional) Axelos Exam: € 275,-

The open enrollment training courses take place at our beautiful training location in Amsterdam, The Netherlands

The price excludes optional VAT and parking costs and includes all costs for training materials, location, lunch, coffee and tea.

The following dates are available:
 
04-12-2018, 05-12-2018 (Amsterdam – English language)
 
Enroll  Contact  In Company

ITIL® is the international standard for IT Service Management. It allows IT services to be delivered more efficiently and effectively, resulting in more satisfied customers. This latest ITIL Foundation course is based on the 2011 publication, ITIL version 3.

During this 2-day ITIL Foundation training, you will be given an overview of the ITIL terminology, the processes and functions as well as roles within the framework.

Participants receive a broad insight in the basic principle of the “ITIL Service Lifecycle” that is described in the ITIL core literature consisting of five books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Furthermore, you will be prepared for successful participation in the exam, so you will be able to receive the internationally acknowledged ITIL Foundation Certificate in IT Service Management.

The ITIL Foundation certificate is a prerequisite for the participation in all further Intermediate Level training courses (ITIL Capability and ITIL Lifecycle stream) as well as the even higher certificate in ITIL, the ITIL Expert certificate.

Course Content
– Service Management as a Practise
– Understanding Service Lifecycle
– Key principles and models
– Generic concepts
– Selected processes
– Selected roles
– Selected functions
– Technology and architecture

The ITIL Foundation training course includes exercises, practical tasks and examples of certification exam questions.

The ITIL Best Practice consists of 5 main areas:
SS – Service Strategy‘s focus is on developing the capacity to achieve and maintain a strategic advantage, to refine and create policies, guidelines and process that cross all the ITIL Service Life cycle. So that you see on the schematic that Service Strategy crosses the entire life cycle.
SD – Service Design takes the Service Strategy and creates the design will eventually operationalize those business objectives. The focus is on the design for new changed and updated services. We are putting a new service in, we’re retiring a service or we’re changing something about it.
ST- Service Transition provides the guidance for development and improvement of capabilities for transitioning new or changed services into the live service operation. The activities that we actually put in or retire that make changes.
SO – Service Operation manages the day-to-day operation of a service, and provides guidance on the effective and efficient delivery and support.
CSI – Continual Service Improvement provides critical guidance in creating and maintaining value for customers through better design transition and operation of services.

After the training course you will be able to:
– Define the term “service” and identify, which additional value “Service Management as a practice” bring to your company
– Understand the concept of “Service Lifecycle” as well as goals and their business value during the different lifecycle stages
– Understand and classify the main terms and concepts of ITIL
– Define functions, processes and roles as well as their responsibilities

Course material and eLearning
Before the course you will get access to your personnel LMS (Learning Management System) where you can access the training materials and which will help you prepare for the course and exam. All course material and the exam is in English.

Duration and costs

In-company training course – Companies located in Europe

Quote 1-3 participants: € 2500,-
Quote 3-6 participants: € 3500,-
Quote 7-12 participants: € 4500,-

Duration: 2 days classroom training plus additional eLearning
(Optional) Axelos Exam: € 275,-

Our experienced trainers visit your company and provides the training at your company’s location. Please contact IT Management Group for more information and planning if you wish to conduct this training course on-site at your company. If your company is located outside Europe please contact IT Management Group for a quote and any other information.

The price excludes optional VAT and includes all costs for training materials. Costs for the location, lunch, coffee and tea are not included as we expect the company to provide the location, lunch, coffee and tea.

Open Enrollment Schedule – Classroom training courses n Amsterdam, The Netherlands

Price: € 900,-

Duration: 2 days classroom training plus additional eLearning
(Optional) Axelos Exam: € 275,-

The open enrollment training courses take place at our beautiful training location in Amsterdam, The Netherlands

This price excludes optional VAT and parking costs and includes all costs for training materials, location, lunch, coffee, tea etcetera.

Target Audience
– Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
– IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

Teachers
IT Management Group ITIL teachers are highly qualified and experienced professionals.

 
Enroll    Contact    In Company

Starting dates ITIL Foundation

4 December 2018
Training ITIL® Foundation (ITV3F-UK)

ITMG Locatie
(Amsterdam – English language)

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Further reading

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